Forcontact Europe SA


Forcontact Europe SA is specializes in Business Process Outsourcing and advanced Contact Center services in the Customer Relationship Management. Forcontact works closely with the client partners in the realization of tailor made projects uniting traditional and consolidated Contact Center skills and technological and process expertise to offer “Turnkey” services and multichannel services capable of responding rapidly to changes in the market.

Our Services: - Customer Service Management, multilanguage and multichannel (phone, email, chat and social); - Help-desk and Service-Desk for software and hardware support; - Customer Base Improvement, Database Qualification and Lead Generation; - Market Surveys and Customer Satisfaction Analysis. Forcontact Europe SA's offer includes, as well as Contact center services, ICT services and Cloud Computing solutions, CRM outsourcing services based on innovative technolgies capable of assuring excellence. The operational organization and competences as well as the quality of provided services, are granted by special certificates at international level. Specifically Forcontact holds the following certificates: ISO 9001:2008 – Certification of Quality Management Systems. It forms the basis for the continuous improvement and control of the management system and the process management. EN15838:2009 – Quality Management System for customer contact centers.

Activity Sector

Customer care

"NetComm Suisse is a very active Association and is the ideal environment for developing business in the e-Commerce, thanks to the many networking opportunities and to the international events that it is able to organize."

Via Valdani 1
Sonnmatthof 1
6830,6023 Chiasso - Rothenburg

Tel: +41 91 288 17 01

Mariano Forgione


Forcontact Europe SA

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