Contactlab is a market leader in digital direct marketing products and services and a strategic partner for enterprise clients who wish to manage a direct customer engagement model on a global scale. 

With offices in Milan, Paris and Munich, over 1000 customers, 15 years of experience and more than 130 specialists, Contactlab provides comprehensive integrated marketing solutions to enable top clients and brands to meet and exceed their business objectives through sophisticated digital engagement programs with their customers and prospects.

Over the years. Contactlab has expanded its offering by including added value services to its leading technological platform for digital messaging. enabling the uptake of digital marketing as a user-centric strategic tool for business growth. As of 2012, the company has had a division dedicated to market research, dedicated to providing its clients with complete informational support, also through the development of ad-hoc research projects to cater to every Operative and strategic marketing need. 

The European Digital Behaviour Study, an ongoing project since 2009. offers a specific contribution to investigate the evolution of behaviours of internet users. The whole project is aimed at measuring the relationship between users and digital channels; outlining the ecosystem that encompasses those firms which make e-commerce a strategic lever for their business. The study investigates European and extra-European markets through a representative sample of the regular internet users aged 16-65 (by Eurostat definition). 

For further information about Contactlab and its research projects, our experts are available at

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