Forcontact Europe SA

About

Forcontact Europe SA is specializes in Business Process Outsourcing and advanced Contact Center services in the Customer Relationship Management. Forcontact works closely with the client partners in the realization of tailor made projects uniting traditional and consolidated Contact Center skills and technological and process expertise to offer “Turnkey” services and multichannel services capable of responding rapidly to changes in the market.

Our Services: - Customer Service Management, multilanguage and multichannel (phone, email, chat and social); - Help-desk and Service-Desk for software and hardware support; - Customer Base Improvement, Database Qualification and Lead Generation; - Market Surveys and Customer Satisfaction Analysis. Forcontact Europe SA's offer includes, as well as Contact center services, ICT services and Cloud Computing solutions, CRM outsourcing services based on innovative technolgies capable of assuring excellence. The operational organization and competences as well as the quality of provided services, are granted by special certificates at international level. Specifically Forcontact holds the following certificates: ISO 9001:2008 – Certification of Quality Management Systems. It forms the basis for the continuous improvement and control of the management system and the process management. EN15838:2009 – Quality Management System for customer contact centers.

Activity Sector

Customer care

"NetComm Suisse is a very active Association and is the ideal environment for developing business in the e-Commerce, thanks to the many networking opportunities and to the international events that it is able to organize."

Via Valdani 1
Sonnmatthof 1
6830,6023 Chiasso - Rothenburg

Tel: +41 91 288 17 01
E-mail: m.forgione@forcontact.com

http://www.forcontact.com

Mariano Forgione

CEO

Forcontact Europe SA

Keep in touch

The first and only
Swiss Association of
e-Commerce.

info@netcommsuisse.ch

ZÜRICH

Neunbrunnenstrasse 50
8050 Zürich CH
T. +41 (0) 44 500 21 73

LUGANO

Via Cantonale 18
6928 Manno CH
T. +41 (0) 91 210 47 36
@ AGIRE Foundation

VAT no.: CHE-485.124.256 IVA

GENÈVE

Blue Box, Chemin du Pré-Fleuri 3
1228 Plan-les-Ouates CH
T. +41 (0) 22 510 71 03
@ Fongit Foundation