Customer Service Agent @ GOLDAVENUE SA

02 October 2019

GOLDAVENUE SA
Avenue Rosemont 10
CH-1208 Genève
www.goldavenue.com

GOLDAVENUE SA is the retail arm of the MKS PAMP GROUP and operates an e-commerce platform (www.goldavenue.com) to provide a digital alternative to traditional banking for the new generation of gold investors.

CUSTOMER SERVICE AGENT - 100%

Responsibilities:
● Coordinate administration, transportation, and banking tasks.
● Coordinate communication outlets (phone, emails, chatroom, social media, etc.) with prospects and existing clients.
● Improve customer service experience, create engaged customers.
● Take ownership of customers' issues and follow problems through to resolution.
● Develop service procedures, policies, and standards.
● Keep accurate records and document customer service actions and discussions.
● Maintain an orderly workflow according to priorities.
● Being the point of contact for client relationship managers and clients from an onboarding, account maintenance and Customer Due Diligence perspective.
● Orders management from entry to delivery.

Requirements:
● Experience in providing customer service support is a plus.
● Strong verbal and written communication skills.
● Fluent in Geman (mandatory), English, and French. Any other languages are a plus.
● Ability to think strategically and to lead.
Skills Required:
● High level of discernment, integrity, and confidentiality.
● Entrepreneurial spirit.
● Multi-tasking skills.

Start date:
● As soon as possible.

If you recognize yourself in this profile, we look forward to receiving your complete application form at info@goldavenue.com until 31.10.2019.

Keep in touch

The first and only
Swiss Association of
e-Commerce.

info@netcommsuisse.ch

LUGANO

Centro Galleria 1 A
Via Cantonale
6928 Manno CH
@ DAGORA TECH HUB
T. +41 (0) 91 210 47 36
VAT no.: CHE-485.124.256 IVA

ZÜRICH

MÜHLE TIEFENBRUNNEN
Seefeldstrasse 229
8008 Zürich
T. +41 44 500 21 73

GENÈVE

Blue Box, Chemin du Pré-Fleuri 3
1228 Plan-les-Ouates CH
T. +41 (0) 22 510 71 03
@ Fongit Foundation